This Privacy Policy explains how Probat AI Inc. ("Probat AI," "we," "us," or "our") collects, uses, discloses, and otherwise processes information in connection with our websites, applications, APIs, SDKs, NPM packages, dashboards, and related services (collectively, the "Services").
Probat AI Inc.
1908 Thomes Avenue, STE 12612, Cheyenne, Wyoming 82001
Privacy contact: privacy@probat.ai
Support: support@probat.ai
2.1 When we act as a Controller
We act as a "controller" (or equivalent) for information we process for our own purposes, such as:
2.2 When we act as a Processor / Service Provider
When Customers use the Services to collect, analyze, or process information about their end users (for example, experimentation event data, conversion metrics, user interaction signals, or analytics events), we act as a "processor" or "service provider" (or equivalent) on behalf of the Customer.
In those cases, the Customer controls what data is collected and how it is used, and Customer is responsible for providing notices and obtaining any required consents.
We may collect the following categories of information:
3.1 Account and Contact Information
Name, email address, company name, role/title, login credentials (stored in hashed form when applicable), and account settings.
3.2 Billing and Transaction Information
Billing contact information, billing address, invoices, subscription status, and transaction records. Payment card data is typically processed by payment processors; we generally receive limited payment tokens and metadata.
3.3 Customer Data Submitted Through the Services
Customers may provide information to the Services such as:
3.4 End User Data (Collected Through Customer Implementations)
Depending on Customer configuration, the Services may process information about end users of Customer's products, such as:
3.5 Usage and Device Data
Information about how the Services are accessed and used, such as:
3.6 Cookies and Similar Technologies
We use cookies, local storage, and similar technologies for:
You can control cookies through your browser settings. Some features may not function properly without them.
3.7 Information Collected When You Visit or Log In
When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes:
We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.
We use information to:
4.1 Provide and Operate the Services
4.2 Improve and Develop the Services (Including Model Training)
We may use Customer Data and data processed through the Services, including experimentation data, metrics, and outputs, to:
When Customers connect advertising platforms such as Meta, we process ad account metadata, campaign and ad information, ad creative content (including headlines, primary text, and images), destination URLs, audience and targeting settings, and basic performance metrics (impressions, clicks, spend). We use this data to: generate a landing page experience that matches each specific ad for that Customer; update the ad's destination URL to point to that experience; and surface this information back to the Customer in our dashboard.
We use Customer ad-platform data only to provide the Services to the Customer it was collected from. We do not sell or share Customer ad-platform data with third parties, and we do not use it to build profiles of end users.
We may create aggregated or de-identified data for analytics, benchmarking, research, and product improvement.
4.3 Security and Fraud Prevention
4.4 Billing and Account Management
4.5 Communications
4.6 Legal Compliance
We may disclose information to:
5.1 Service Providers and Subprocessors
We use vendors to help operate the Services (for example hosting, analytics, logging, email delivery, customer support tools, payments). These providers may process information under contractual obligations consistent with this Privacy Policy.
5.2 Integrations You Enable
If you connect third-party services (for example Git providers, deployment platforms, analytics tools), we may share information necessary to enable those integrations as directed by you.
5.3 Legal and Safety Reasons
We may disclose information if we believe in good faith it is necessary to:
5.4 Business Transfers
We may disclose information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
5.5 Aggregated / De-Identified Information
We may disclose aggregated or de-identified information that cannot reasonably be used to identify an individual.
We retain information for as long as necessary for the purposes described in this Policy, including:
We may retain aggregated or de-identified data indefinitely.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. You are responsible for maintaining the security of your credentials and integrations.
Information may be processed in the United States and other locations where we or our service providers operate. When required by law, we use appropriate safeguards for cross-border transfers.
Depending on your location, you may have rights to:
If we process End User Data on behalf of a Customer, requests should generally be directed to the Customer (the controller). We may assist Customers as required.
To make a request, contact privacy@probat.ai.
You can request deletion of your Probat AI account and all associated data at any time.
10.1 How to delete your data
10.2 What gets deleted
Your Probat AI account, profile information, project and experiment configurations, imported ad creatives, integration credentials (including OAuth tokens for any connected advertising platforms), and associated personal data are removed from our production systems.
10.3 Timeframe
We process deletion requests within 7 business days of receipt. Data is removed from production systems within that window. Residual copies may persist in encrypted backups for up to 30 days, after which they are automatically purged, except where retention is required for legal compliance, security, dispute resolution, or enforcing our agreements.
10.4 Disconnecting third-party advertising integrations
If you have connected Meta Ads, Google Ads, or any other third-party advertising platform, you can revoke Probat AI's access at any time from Settings → Integrations in the web app. Disconnecting deletes the stored OAuth tokens and stops all further API calls on your behalf. You can also revoke our access directly from the third party's account settings (for example, your Meta Business Integrations page or your Google Account security page).
10.5 End-user deletion requests
If you are an end user of a Probat AI Customer (for example, a visitor to a website that uses our Services), please contact the Customer directly. They control what data is collected about you and how to fulfill deletion requests; we will assist the Customer as required.
You may opt out of marketing emails by using the unsubscribe link or by contacting privacy@probat.ai. You may still receive essential service and administrative communications.
The Services are not intended for children, and we do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions).
The Services may contain links to third-party websites or services. This Policy does not apply to third-party practices. Your use of third-party services is governed by their terms and privacy policies.
We may update this Policy from time to time. The "Last Updated" date reflects the most recent revision. Continued use of the Services after an update constitutes acceptance of the updated Policy.
If you have questions or requests, contact us:
Email: privacy@probat.ai
Mail: Probat AI Inc., 1908 Thomes Avenue, STE 12612, Cheyenne, Wyoming 82001